An item is missing from my shipment.

To offer you a wide selection of high-quality products we use additional vendors for some of our products.  Because of this, in some cases, you may receive multiple packages. On occasion we will ship part of your order to you if your order contains items that are available immediately and items that require extra time to make or are on back order.  

Rest assured; you will never be billed for extra shipping charges if we have to split your shipment.  As soon as your items are ready to ship, they will be sent to you.  You will be notified, via the email address you provided when placing your order, if an item in your order has been placed on back-order or if there is any significant delay. 

If you are unsure of the status of part of your order, please submit an Order Tracking Ticket.  

Article ID: 70, Created On: 11/9/2012, Modified: 2/11/2013