After an order is placed it must be processed before it is can be shipped out. Order Processing takes approximately 24 hours and does not start immediately after the order is placed.
When will my order start processing?
- Most orders placed BEFORE 9am (PST) Monday-Friday will start processing that same day.
- Orders placed AFTER 9am (PST) Monday-Thursday will start processing the next day.
- Orders placed after 9am on a Friday, on the weekend, or on a Holiday will start processing the next business day. Business days are Monday-Friday, and DO NOT INCLUDE Saturdays, Sundays and Holidays.
Part of processing time includes verifying your Contact Lens Prescription with your Eye Care Professional. The quickest way to get your prescription verified is to enter your Eye Care Professional's Information (name and phone number) in the Order Review section of the shopping cart. To do this just add the desired lenses to the shopping cart and proceed through the checkout system, entering all the required information. The last step before you submit your order, in the Order Review section, is where you will need to enter your Eye Care Professional's Information. Verifying your contact lens prescription takes approximately 24 hours.
If you do not have an Eye Care Provider, do not need vision correction, do not have a prescription to wear contact lenses or are unsure for any reason as to why you need a prescription in order to purchase colored or theatrical lenses Please Click Here For Info On Prescriptions and What Is Required To Purchase Contact Lenses.
We offer three shipping options for Domestic orders and one option for International orders. When choosing your shipping method please note that shipping time is for transit only and does not include processing time.
PLEASE NOTE, AT THIS TIME WE ARE UNABLE TO OFFER OVERNIGHT SHIPPING.
- Economy: 5-7 business days Plus processing time
- Standard: 3-5 business days Plus processing time
- Express: 1-2 business days Plus processing time
- International: 7-10 business days Plus processing time
Once your order has been processed and shipped we will send you an email containing your tracking number. You may then use that number to look up and track your order on the USPS website. If an item you ordered is out of stock, we will inform you via email of the expected delay or provide you with other options.
Your Tracking Number and Order Shipment Email are generated automatically when your shipment label is created. This means that your Tracking Number is sent to you before the USPS receives your package.
If you attempt to track your package before the USPS has received it you will get a message saying:
"There is no record of that mail item. If it was mailed recently, it may not yet be tracked. Please try again later."
This just means that the USPS has either not received your package yet or the tracking information has just not been updated yet. Please note that order tracking is not instantaneous, it is not unusual for the USPS to take a day or more to update tracking information.
Article ID: 53, Created On: 2/22/2012, Modified: 2/22/2013